Monthly Archives: June 2015

Don’t Overlook the Importance of Healthcare Environmental Design and the Patient Experience

by Mike Reid, Vice President, Construction, Capital and Facility Services, and Tom Wessling, Vice President, Nutrition, Environmental Services, Contracting Operations Only two of the questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey deal directly with the physical healthcare environment, but the fact is that all facility surroundings impact the patient […]