Intalere Member Best Practice Spotlight – Fairfield Medical Center – Project Bright


Fairfield Medical Center’s (FMC) facilities were out of date and did not provide the resources needed for the latest technology in surgical services, limiting Fairfield’s ability to provide the best quality services for their patients and community. There were also limitations in FMC’s healing environment that dictated the need to improve on patient recovery and healing.


FMC worked with nursing, surgery, ancillary services and the community to create a state-of-the-art surgical center that provides all surgical services under one roof, allowing for the recruitment of new physicians and the ability to further expand services to better provide for the community. This would also provide better healing environments with a larger, well planned out space that separates the support team and the patient care area to allow for a more restful, healing stay.


Since the opening of the new facility, FMC’s Press Ganey patient satisfaction scores increased. The overall rating of care increased from the 52nd percentile to the 84th percentile, and facilities scoring jumped from the 29th percentile to the 95th percentile. The new facility includes a hybrid surgical suite, providing physicians the ability to utilize state-of-the-art imaging equipment during surgery, aiding in diagnosis and treatment strategies, which can improve the patient experience by minimizing the number of procedures that could be needed.


Fairfield Medical Center is a full service 222-bed, nonprofit hospital located in Lancaster, Ohio. The hospital serves more than 250,000 residents in Fairfield, Perry, Hocking and Athens counties and employs more than 2,000 individuals.

Check out the project video and view Fairfield’s page in the 2016 Intalere Best Practices Compendium.


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