Intalere Member Best Practice Spotlight – Boston Children’s Hospital – Healthcare-centric Contract Management Comes of Age


Despite holding the top spot on U.S. News & World Report’s Best Children’s Hospitals for 2017-2018 and earning a spot in the ECRI Institute’s 2017 Healthcare Supply Chain Achievement Awards, Boston Children’s Hospital’s supply chain department recognized that it must find more innovative ways to better manage its multitude of complex, high-dollar contracts.


After diligently researching off-the-shelf contracting solutions, a multi-disciplinary project team was formed to co-develop a leading-edge healthcare-centric contract workflow solution that would significantly improve cross-departmental usability as well as streamline the overall contract management process. The supply chain department concurrently set out to eliminate off-contract spend to help control the cost of supplies, including improved utilization of its Intalere GPO contracts. This module manages users and approval workflows, communicates pending expirations, accounts for distributor markups, and highlights rebate opportunities amongst other features. It is also fully integrated with all inbound and outbound EDI transactions for improved spend visibility.


Boston Children’s reduced its off-contract spend by 39% in 2017, which exceeded aggressive expectations. They also realized a 30% process time savings per request. Staff efficiency gains and improved usability have reversed the trend of self-contracting and self-managing of contracts. Making doing the right thing the easy thing has led to dramatically improved compliance, data accuracy, synchronization and measurement. Planned future capabilities will also support Boston Children’s plan to implement just-in-time inventory systems to further increase efficiency and decrease waste by ordering products only when needed.

About Boston Children’s Hospital

Holding the top spot on U.S. News & World Report’s Best Children’s Hospitals for 2017-2018, Boston Children’s Hospital is a 404-bed comprehensive center for pediatric healthcare. As one of the largest pediatric medical centers in the U.S., Boston Children’s offers a complete range of healthcare services for children.

Check out the project video and view the Boston Children’s page in the 2018 Intalere Best Practices Compendium.

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