Intalere Member Best Practice Spotlight – Bay Aging Veteran Directed Care Program

ISSUE

Many veterans receiving home-based care through traditional services often suffer from the lack of quality and quantity of care they receive from their providers, or they are receiving care by unpaid family members. Thus, it is difficult to remain independent at home. In the rural areas of Virginia, traditional agency services are often unreliable due to the lack of qualified employees and low wages.

SOLUTION

When enrolled in the Bay Aging Veteran Directed Care (VDC) program, veterans regain control of their healthcare by working with a certified options counselor to custom build a spending plan that is designed to allow veterans to hire employees that they trust to meet their specific needs. Bay Aging also provides financial management services to enrolled veterans. Bay Aging partners with Richmond and Hampton VA Medical Centers, Peninsula AAA, Eastern Shore AAA and Senior Services of Southeastern Virginia to provide this service to veterans throughout Virginia, North Carolina, South Carolina and Maryland using the Hub and Spoke model of service.

OUTCOME

Through the VDC program, Bay Aging has provided assistance to more than 300 veterans throughout Virginia and neighboring states and currently provides services to 190 veterans in partnership with McGuire and Hampton VA Medical Centers. In 2018, Bay Aging processed payroll for more than 400 veteran employees totaling $3.6 million.

ABOUT BAY AGING

Bay Aging is the premier provider of programs and services for people of all ages to live independently in their communities for as long as possible. Extremely diverse in the programs it offers, Bay Aging provides service through three major divisions: Bay Health, Bay Housing and Bay Transit.

Check out the project video and view the Bay Aging  page in the 2019 Intalere Best Practices Compendium.

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