Customer Service

Deliver Value to the Customer and the Community

by Julius Heil, President and CEO, Intalere As in any consumer transaction, customers must feel that they have received proper value from their medical care provider. But as we have touched upon throughout other sections of this briefing, that value must be balanced between cost/quality factors to ensure sustainability for all. All options, including alternative […]

12 Things Healthcare Must Achieve Flash Video Series – Manage Social Determinants of Health

by Julius Heil, President and CEO, Intalere During a recent presentation at Intermountain Healthcare, someone shared the phrase, “ZIP code is more important than genetic code,” when referencing what is now generally known as population health management. Healthcare providers must understand that they need a strategy to solve health problems before they show up in […]

Intalere Member Best Practice Spotlight – Fairfield Medical Center – Project Bright

ISSUE Fairfield Medical Center’s (FMC) facilities were out of date and did not provide the resources needed for the latest technology in surgical services, limiting Fairfield’s ability to provide the best quality services for their patients and community. There were also limitations in FMC’s healing environment that dictated the need to improve on patient recovery […]

Intalere Awards and Compendium Illustrate the Benefits of a Provider-Led Model

By Julius Heil, President and CEO, Intalere Each year, through the Intalere Healthcare Achievement Awards program, Intalere recognizes its members for their successful initiatives implemented to enhance quality and operations, improve patient satisfaction and increase community awareness and education. For our most recent program, 13 winners were chosen to receive awards for their outstanding initiatives. […]

Rebranding Is Easy When Your Story Is True

By Laurie McGrath, CMO, Intalere I remember early on in my career hearing a presentation from David Aakers, the great brand guru at the time, talk about compelling brand stories. As a marketer, I was forever changed by this presentation. I realized for the first time how incredibly important the ability to deliver the story […]

Intalere Member Best Practice Spotlight: Fairfield Medical Center – Environmental Services – Partners in the Patient Experience

Over the next several months, we are turning the Intalere blog over to our members, to share best practices and successes that were recognized through the Intalere Healthcare Achievement Awards.  During September, we are focusing on improving the patient experience. Fairfield Medical Center – Environmental Services – Partners in the Patient Experience Issue: The need for […]

Four Must-Have Measurements for Effective Foodservice Performance

By Peter Cayan Senior Director, Nutrition Specialists Intalere In my last blog, I mentioned that national healthcare reform continues to drive less available dollars with a laser-focus emphasis on measureable quality patient outcomes. Healthcare nutrition and food professionals will continue to play out a balancing act of economic and satisfaction measures to help shape their […]

Four Keys to Customer Service – and Saying Thanks

by Todd Ebert, President and CEO, Intalere As the Thanksgiving holiday approaches, we are always reminded of those things both personally and professionally that we truly appreciate.  On the professional side, one particular thing for me is being able to build lasting relationships with customers, fulfilling our shared goals and helping them to overcome the […]