Patient Experience

Peter Cayan

Foodservice and the Healthcare Satisfaction Index – Four Things You Need to Get Right

By Peter Cayan, Vice President Supply Chain and Nutrition Consulting First in a series of periodic blog posts based on the Intalere Illuminated Path Podcast Series Today, foodservice in a hospital is a support service function. Think of it as a hotel. You go to a hotel, you stay at a hotel, the housekeeping and […]

Deliver Value to the Customer and the Community

by Julius Heil, President and CEO, Intalere As in any consumer transaction, customers must feel that they have received proper value from their medical care provider. But as we have touched upon throughout other sections of this briefing, that value must be balanced between cost/quality factors to ensure sustainability for all. All options, including alternative […]

Intalere Member Best Practice Spotlight – Senior Resource Center – Timber Grill Food Trailer Senior Outreach Events

Issue Food programs, such as meal site kitchens, were not readily available to the aging population of the very isolated rural regions of Sawyer County, Wis. Solution Senior Resource Center implemented a pilot project in which a food trailer (named the Timber Grill) would visit isolated rural parts of the county to provide meals and […]

Intalere Member Best Practice Spotlight – Copper Ridge Surgery Center – Patient Experience Initiative

Issue In 2016, when CMS announced new ways to measure patient experience, Copper Ridge Surgery Center’s goal was to prepare for the new requirements by taking a close look at each aspect of the patient experience and assess the facility’s readiness to meet those requirements by utilizing people, processes and tools. Solution Copper Ridge Surgery […]

Maximizing Survey Readiness to Enhance Patient Safety and Positively Impact Reimbursement

By Daria Byrne, Vice President, Clinical and MedSurg Solutions Consulting, Intalere We live in a consumer-driven healthcare society. Outcomes affect reputation and reputation affects the bottom line. Good outcomes depend on processes that are continually assessed and improved. On average, healthcare providers receive government payment of 88 to 90 cents for every dollar spent caring […]

Intalere Member Best Practice Spotlight-Milford Regional Medical Center-Redefining Traditional Roles to Reduce Readmissions

ISSUE The senior management team and board of trustees of Milford Regional Medical Center identified reducing avoidable readmissions as a hospital-wide goal. Although certain diagnoses contribute to the bulk of readmissions, Milford Regional identified medication, discharge planning, patient and family engagement, and social issues (transportation and nutrition) as key areas affecting readmissions. SOLUTION The facility […]

Intalere Member Best Practice Spotlight – Lompoc Valley Medical Center – Robot on Call – Telemedicine Saving Lives

ISSUE Because the Lompoc Valley does not have a neurologist available around the clock, patients displaying signs of a stroke are often transferred out of town to larger hospitals with more advanced treatment capabilities, delaying potential life-saving care and forcing a patient’s support network to travel to be near the patient. SOLUTION After several months […]

Intalere Member Best Practice Spotlight – Livingston HealthCare’s Café Fresh – Model For Farm to Institution

ISSUE With healthcare costs on the rise, providers need to find ways to increase education and prevention. Providing healthy food and modeling healthy choices can help reduce the incidence of obesity and chronic disease. SOLUTION The Food and Nutrition Services department of Livingston HealthCare implemented the Farm to Institution Program in 2007, and when their […]

Intalere Member Best Practice Spotlight – Brookmeade Culinary Arts Exploration

ISSUE The Community at Brookmeade perpetually strives to ensure its residents’ quality of life. It offers many programs that foster self-expression and the restoration, maintenance and progression of residents’ abilities. Through social interaction and fostering latent communication skills, the diagnoses of Dementia and chronic illness are effectively and skillfully addressed with the implementation of its […]

Intalere Member Best Practice Spotlight: Achieving Positive Clinical Outcomes by Minimizing Hypoglycemic Episodes Associated with Anti-Diabetic Agents – Sea View

ISSUE Insulin and other hypoglycemic products are categorized by the FDA and regulatory agencies as high-risk medications. Evidence suggests the use of these medications can cause serious resident injury or harm. Via a quality assurance process of glucometer data, Sea View recognized a large percentage of residents were triggering for hypoglycemic episodes while utilizing these […]