Patient Satisfaction

Peter Cayan

Foodservice and the Healthcare Satisfaction Index – Four Things You Need to Get Right

By Peter Cayan, Vice President Supply Chain and Nutrition Consulting First in a series of periodic blog posts based on the Intalere Illuminated Path Podcast Series Today, foodservice in a hospital is a support service function. Think of it as a hotel. You go to a hotel, you stay at a hotel, the housekeeping and […]

Deliver Value to the Customer and the Community

by Julius Heil, President and CEO, Intalere As in any consumer transaction, customers must feel that they have received proper value from their medical care provider. But as we have touched upon throughout other sections of this briefing, that value must be balanced between cost/quality factors to ensure sustainability for all. All options, including alternative […]

Intalere Member Best Practice Spotlight – Miravida Living – Cycling Without Age

Issue Elders living in long-term care centers are often isolated from the greater community and spend most of their time indoors. Feelings of loneliness and isolation can affect physical and mental health, leading to depression, dementia and an increased risk of mortality. Solution Miravida Living investigated programs addressing isolation and depression that offered opportunities for […]

Maximizing Survey Readiness to Enhance Patient Safety and Positively Impact Reimbursement

By Daria Byrne, Vice President, Clinical and MedSurg Solutions Consulting, Intalere We live in a consumer-driven healthcare society. Outcomes affect reputation and reputation affects the bottom line. Good outcomes depend on processes that are continually assessed and improved. On average, healthcare providers receive government payment of 88 to 90 cents for every dollar spent caring […]

Getting the Most from Your Foodservice Agreements

By Peter Cayan, MA, RD, CDN, LDN – Vice President, Supply Chain and Nutrition Consulting, Intalere Purchased services make up roughly 40 percent of the average health system’s supply chain costs. However, when it comes time to managing contractors, including foodservice, many healthcare facilities fall into the habit of allowing their agreement to roll over […]

Intalere Member Best Practice Spotlight-Milford Regional Medical Center-Redefining Traditional Roles to Reduce Readmissions

ISSUE The senior management team and board of trustees of Milford Regional Medical Center identified reducing avoidable readmissions as a hospital-wide goal. Although certain diagnoses contribute to the bulk of readmissions, Milford Regional identified medication, discharge planning, patient and family engagement, and social issues (transportation and nutrition) as key areas affecting readmissions. SOLUTION The facility […]

Intalere Member Best Practice Spotlight – Livingston HealthCare’s Café Fresh – Model For Farm to Institution

ISSUE With healthcare costs on the rise, providers need to find ways to increase education and prevention. Providing healthy food and modeling healthy choices can help reduce the incidence of obesity and chronic disease. SOLUTION The Food and Nutrition Services department of Livingston HealthCare implemented the Farm to Institution Program in 2007, and when their […]

Intalere Member Best Practice Spotlight – Brookmeade Culinary Arts Exploration

ISSUE The Community at Brookmeade perpetually strives to ensure its residents’ quality of life. It offers many programs that foster self-expression and the restoration, maintenance and progression of residents’ abilities. Through social interaction and fostering latent communication skills, the diagnoses of Dementia and chronic illness are effectively and skillfully addressed with the implementation of its […]

National Nutrition Month – Combating Malnutrition

By Jessica Marchand, RD, LDN, and Roseann Hoeye, MBA, RD, LD; Directors, Intalere Nutrition & Environmental Services  In 1974, the article “Skeleton in the Hospital Closet,” by the late Charles E. Butterworth, Jr., M.D., called attention to the existence of malnutrition in our nation’s hospitals. While it’s been more than 40 years since this article […]

Intalere Member Best Practice Spotlight: Achieving Positive Clinical Outcomes by Minimizing Hypoglycemic Episodes Associated with Anti-Diabetic Agents – Sea View

ISSUE Insulin and other hypoglycemic products are categorized by the FDA and regulatory agencies as high-risk medications. Evidence suggests the use of these medications can cause serious resident injury or harm. Via a quality assurance process of glucometer data, Sea View recognized a large percentage of residents were triggering for hypoglycemic episodes while utilizing these […]