Quality and Patient Safety

Deliver Value to the Customer and the Community

by Julius Heil, President and CEO, Intalere As in any consumer transaction, customers must feel that they have received proper value from their medical care provider. But as we have touched upon throughout other sections of this briefing, that value must be balanced between cost/quality factors to ensure sustainability for all. All options, including alternative […]

Maximizing Survey Readiness to Enhance Patient Safety and Positively Impact Reimbursement

By Daria Byrne, Vice President, Clinical and MedSurg Solutions Consulting, Intalere We live in a consumer-driven healthcare society. Outcomes affect reputation and reputation affects the bottom line. Good outcomes depend on processes that are continually assessed and improved. On average, healthcare providers receive government payment of 88 to 90 cents for every dollar spent caring […]

Intalere Member Best Practice Spotlight: Achieving Positive Clinical Outcomes by Minimizing Hypoglycemic Episodes Associated with Anti-Diabetic Agents – Sea View

ISSUE Insulin and other hypoglycemic products are categorized by the FDA and regulatory agencies as high-risk medications. Evidence suggests the use of these medications can cause serious resident injury or harm. Via a quality assurance process of glucometer data, Sea View recognized a large percentage of residents were triggering for hypoglycemic episodes while utilizing these […]

Intalere Member Best Practice Spotlight – Stemilt Growers and Confluence Health Collaborate to Create the Stemilt Clinic

ISSUE Treating patients with chronic diseases has become increasingly challenging as healthcare costs continue to rise and employers and patients alike experience the struggles of combating these mounting healthcare costs. The vast majority of employees at Stemilt Growers (a local business within the Confluence service area) have no access to healthcare services, and as a […]

Nutrition in the Changing Healthcare Landscape

by Peter Cayan, MA, RD, CDN, LDN Senior Director, Nutrition Specialists, Intalere Nutrition and nutrition therapy have never been more relevant than now in the age of healthcare reform and the changing healthcare landscape. I recently discussed this topic with Dr. Tracy Smith, senior clinical manager for Abbott Nutrition, for a podcast. According to the […]

Five Areas of Focus to Improve Patient Safety and Satisfaction

by Annette Hutchins, Senior Director, Medical Surgical Specialist Team Achieving patient-centered excellence and ensuring clinicians have the tools and support necessary to deliver evidence-based care consistently and safely, is a major objective for any healthcare organization. What are some of the important areas facilities are focusing on to help them along the journey to patient […]

Intalere Member Best Practice Spotlight: Montfort Jones Memorial Hospital – Community Hospital’s Journey for HCAHPS Excellence

We continue our series featuring members and their best practices. This one features Montfort Jones Memorial Hospital and its journey for HCAHPS excellence. Issue Montfort Jones Memorial Hospital’s (MJMH’s) inpatient satisfaction scores were among the lowest in Mississippi as well as nationwide. These scores were measured through Hospital Consumer Assessment of Healthcare Providers and Systems […]

New Intalere Member Best Practice Compendium Shares “How the Best is Done”

By Brent Johnson, Intalere President and CEO In today’s challenging healthcare environment, providers, both big and small, must continuously find creative ways to improve operations, maintaining high levels of quality care, while simultaneously keeping an eye on the bottom line. Our members continually strive to implement outstanding and innovative solutions in reducing healthcare costs and improving […]

Don’t Overlook the Importance of Healthcare Environmental Design and the Patient Experience

by Mike Reid, Vice President, Construction, Capital and Facility Services, and Tom Wessling, Vice President, Nutrition, Environmental Services, Contracting Operations Only two of the questions on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey deal directly with the physical healthcare environment, but the fact is that all facility surroundings impact the patient […]

Intalere Member Best Practice Spotlight: Fairfield Medical Center – Environmental Services – Partners in the Patient Experience

Over the next several months, we are turning the Intalere blog over to our members, to share best practices and successes that were recognized through the Intalere Healthcare Achievement Awards.  During September, we are focusing on improving the patient experience. Fairfield Medical Center – Environmental Services – Partners in the Patient Experience Issue: The need for […]